Life at Cunard
This section will tell you everything that you need to know about working at Cunard.
From what life is like at sea, to our Head Office in Southampton.
Please read all of the information before applying for a role here at Cunard.
Life On Board
Our Values and Culture
We have identified four important characteristics of Cunard. Four things that perfectly describe the Cunard brand.
These are called our Brand Values.
They help guide us in everything we do as Cunard, from how we design a stateroom, how we develop a new menu, to how we advertise our brand… and importantly how we serve our guests.
These values sum up what it is to be truly Cunard.
When you start a contract on board at Cunard at sea, we want to make sure that you have the best possible experience when joining.
We pay for your joining flights, medical checks and of course the iconic Cunard uniform is also provided. Our onboarding team will also work closely with you to make sure that when you join the ship everything runs smoothly. Once you are on the ship, depending on the role that you have, you may have the chance to go through the full White Star training programme to show you how we go above and beyond, exceeding the expectations of our guests. We call this White Star Service.
We recognise that as an officer or crew member, you will spend long periods of time at sea away from your family and friends. We do our best to make sure you have access to our family travel policy, so that you can travel with nominated friends and family. This is dependent on your rank and onboard berthing entitlement.
We also offer a competitive pension, as well as medical cover whilst you are onboard. All crew have access to our Wellbeing programme.
We know that a diverse and inclusive workplace brings together amazing people that can help to develop our business. Equality of opportunity is at the heart of our recruitment process. You’ll be assessed on your suitability for a role based on your skills and experience – We welcome applications from everyone.
We recognise that equality and diversity goes further than the recruitment process and here at Cunard, we continuously strive to be an inclusive and fair employer.
We encourage a high performing diverse working environment and are continually developing initiatives for all employees to give them confidence to support their career aspirations. 2017 has seen an LGBT colleague network launched, as well as Cunard proudly sponsoring the Southampton Pride event. At Carnival House, we have worked hard to create an environment that enables all of our employees to achieve their best and this guides how we work with our employees – ensuring fair opportunities for all to succeed.
Working at Sea
Working on a cruise ship is hard work but incredibly rewarding, so make the most of your time at sea and enjoy every minute of it. The following information will give you an idea of what day-to-day life is like when you’re off duty.
There are set meal times onboard and we serve breakfast, lunch and dinner in the mess rooms (dining rooms). With approval from your manager you may be entitled to dine in guest dining rooms to mark a special occasion or to have a special evening with friends.
Spa & Salon
If you want to spoil yourself, you can book appointments for hair, nails and any other beauty or spa treatments. As a member of the ship’s crew you’ll receive a discount, which we’ll tell you more about once you’re onboard. Certain ships also hold crew spa nights where you can have access to the hydrotherapy pool, sauna and steam rooms.
Our ships have excellent health and fitness facilities. In your free time you can use either the crew gym or guest gym and fitness studio (avoiding busy periods). Additionally there are often fitness classes scheduled specifically for crew.
As a member of the crew you can enjoy a discount in the onboard shops. The shops are closed when the ship is in port and they reopen after sailing (although this may vary slightly depending on the ports of call). There is also a crew shop onboard which sells basic toiletries and snacks.
Your Uniform will be fully laundered every day, ensuring the highest standards of hygiene and personal appearance are maintained at all times. We also have excellent facilities available for all crew members to complete their personal laundry.
In your free time in port you can take advantage of the exciting shore excursions we offer our guests. You can also apply to be a tour escort with the Shore Excursions team and request to join the guests on the excursions. You’ll have a questionnaire to fill in to give us more information about the experience guests can expect and you’ll represent Cunard. It’s a great way to socialise with the guests, experience amazing destinations and gain valuable knowledge about the places we visit.
Our Head Office in Southampton
- Working in our modern building, located right in the heart of Southampton, next to the ships
- It’s a fun and interactive place to work!
- Defined Contribution pension scheme (with employer contribution and delivered through salary sacrifice so tax/NI efficient)
- Access to your own personal training and development
- Free fruit every Monday
- Facilities for cyclists, including showers and lockers
- Regular Health Screening
- Access to our Harbour perks at work discount scheme offering a range of retail discounts in Southampton and Nationally.
- Use of our ‘Shipmates’ scheme, offering discounts for entertainment, theatre and trips. Run by the staff, for the staff.
- Cycle2Work scheme
- The opportunity to see our ships, when they are in Southampton
- A great working environment
- Discounts on our cruise holidays and onboard retail prices
- Discounts on other holidays, overseas travel and hire cars for being employed in the Travel & Leisure industry